Methods of Payment

We accept VISA, Mastercard, Bank Transfer and Zelle on the website. If you would like to pay with an alternative method, please contact us at (405) 876-4996. 

Sales Tax

Marrinas Boats LLC is not obligated to collect sales tax on any order shipped from Oklahoma City, OK to any location outside of Oklahoma. Without exemption status or proof of export (BoL), orders delivered to Oklahoma addresses will be required to pay OK sales tax.

Back Orders

If an item is subject to a manufacturer’s delay, a Customer Service Representative will notify you. If you would like to continue with your order to ship when available, we will charge you for the order and ship as soon as your unit arrives. Internet credit card authorizations cannot be held in a pending state for more than 7 days, so for back orders and special orders, we must either capture or cancel, or collect funds through another method.

Special Orders

Our representatives will be happy to assist you with all your special orders. Please supply us with all manufacturer information pertaining to the product you wish to order (i.e., model number, name, and color). Marrrinas Boats is not responsible for incorrect manufacturer information. With few exceptions, Special Orders may not be cancelled or returned. Items shipped directly from the supplier/manufacturer are billed at the time of order and may incur an additional service fee imposed by the supplier.

Returns, Refunds, & Exchanges

Please make sure to include the original packaging, manuals, and all other products pieces with your return. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is not in the original packaging and ready-to-be-sold condition.

Electronics, inflatable boats, trailers, and outboard engines cannot be returned. For all other products, returns for refunds must be made within 14 days, minus shipping and handling fees. Returns for store credit or exchange must be made within 30 days. Special orders are ineligible for returns. We only replace items if they are defective or damaged, and notified within 10 days. A refund will be processed once product is received from customer. Customers must notify return within 10 days and provide a tracking number to be eligible for a refund.

Showroom models, demos, clearance, and scratch and dent products may have some cosmetic imperfections or scratches, are discounted due to this, and this is not considered a reason for return or exchange.

Please send all returns and exchanges to: Marrinas Boats Warehouse 128 W Interstate service rd, Oklahoma city, OK 73139.

Shipping

All Major Units purchasable online ship via UPS or a freight carrier determined by Ma logistics team. To purchase a major unit that cannot be added to the cart, please call the Sales Team at (405) 876-4996 x298. Most items not purchasable on the website will require delivery via freight carrier or specialized boat hauler.

Items shipped via freight to remote locations and destinations outside USA, may have an additional shipping cost applied. While rare, on the occasion that an order has been placed in one of these areas, a Marrinas Boats representative will contact you to confirm the shipping destination and rates. At that time, customers may opt to cancel the order at no cost or cover the additional freight fees.

For parts orders, shipping is provided via UPS Ground or USPS Priority and is determined by the Marrinas Boats logistics team. Expedited shipping methods are available during the checkout process. The cutoff for same-day shipping is Noon, 12 PM PST Monday-Friday. If you require expedited processing, please call us before or after placing your order—expedited processing cannot be guaranteed.

Flat rate shipping is only available for the lower US 48 states, except for specific special delivery locations such as the Florida Keys and other remote areas and islands. Free shipping covers the base transportation cost and does not include oversized fees, residential delivery charges, limited access fees, lift gate fees, expedition fees, etc. Additional fees are added during the checkout process and listed on both the product pages and on the checkout page.

Shipping costs are non-refundable. Customers will be responsible for paying all shipping costs when returning an order. Make sure to get a tracking number for your shipment. Customers bear the responsibility to monitor the progress of any returned packages.

Please allow up to 5 business days during peak season for processing and shipping on all major units. All orders are processed in the order they are received. Customers may experience slight shipment delays due to a high volume of orders. The Marrinas Boat’s is actively working towards optimizing its services to best support this increase in demand. Thank you for your understanding.

Warranty Information & Damaged Goods

Most items we sell are covered by manufacturers’ warranties. If you experience difficulty with a part or accessory, please contact the appropriate manufacturer for assistance and troubleshooting help or email contact@marrinasboats.com. We will work with you and the manufacturer to resolve any issues. For major units (inflatable boats and outboards), please contact the appropriate manufacturer for assistance and troubleshooting help or email info@marrinasboats.com.

We thoroughly inspect all items prior to shipment. We suggest that you also thoroughly inspect the items before accepting delivery. If damage is apparent, refuse delivery or if your parcel is left without a signature and damage is found, please contact Inflatable Boat Specialists Customer Service immediately at (405) 876-4996. Do not discard the box or any packaging materials.

*Please note, all motors require oil and fuel prior to starting. Please follow the instructions in the manual.