Refund, Return & Exchange Policy

Last Updated: [01/01/2026]

At Marrinas Boats, we are committed to providing quality marine products and exceptional customer service. If you are not completely satisfied with your purchase, please review our Refund, Return & Exchange Policy below.

By placing an order through our website, you agree to the terms and conditions outlined in this policy.

1. Return Eligibility

To qualify for a return, exchange, or refund, all returned merchandise must:

Be in new, unused, and resalable condition.
Include all original packaging, manuals, accessories, warranty cards, documentation, and components.
Be free from signs of installation, use, modification, damage, or wear.
Be accompanied by proof of purchase.
Be authorized by Marrinas Boats before shipment.

Products returned without original packaging or missing components may be subject to additional fees, partial refunds, or refusal of the return at Marrinas Boats’ sole discretion.

2. Return Authorization Required

Before returning any item, customers must contact Marrinas Boats to obtain return authorization.

Unauthorized returns may be refused and returned to the sender at the customer’s expense.

To request a return, customers should provide:

Order number
Customer name
Product information
Reason for return
Photographs (if applicable)
Return tracking information when available

Customers requesting a refund must notify Marrinas Boats within ten (10) days of delivery and provide a valid return tracking number to remain eligible for a refund.

3. Non-Returnable Products

The following products are not eligible for return, exchange, or refund:

Electronics and electronic accessories
Inflatable boats
Outboard motors and engines
Boat trailers
Special-order products
Custom-built or customized products
Products shipped directly from manufacturers when designated as non-returnable
Items marked as Final Sale
Gift cards and digital products (if applicable)

Due to manufacturer restrictions, registration requirements, transportation regulations, and safety concerns, these items cannot be accepted for return once sold.

4. Refund Returns

Eligible merchandise may be returned for a refund within fourteen (14) days of delivery.

Refunds are subject to the following conditions:

Original shipping, freight, handling, customs, brokerage, and delivery charges are non-refundable.
Return shipping costs are the responsibility of the customer unless the return results from our error.
The product must pass inspection upon arrival.
Any damage caused during return shipping may affect refund eligibility.

Approved refunds will be issued to the original payment method used during purchase.

5. Exchanges & Store Credit

Eligible merchandise may be returned within thirty (30) days of delivery for:

Exchange
Store credit

Returned products must meet all return eligibility requirements outlined in this policy.

Store credit may be issued at the discretion of Marrinas Boats and has no cash value unless otherwise required by law.

6. Damaged, Defective, or Incorrect Items

We thoroughly inspect merchandise before shipment. Customers are encouraged to inspect all products immediately upon delivery.

If you receive:

A defective product
A damaged product
An incorrect product

You must notify Marrinas Boats within ten (10) days of delivery.

To process a claim, customers may be required to provide:

Order number
Description of the issue
Photographs showing the defect or damage
Original packaging

Marrinas Boats reserves the right to repair, replace, exchange, or refund the product after inspection and verification.

Products damaged due to misuse, improper installation, neglect, accident, unauthorized modifications, or failure to follow manufacturer instructions are not covered under this policy.

7. Shipping Damage Claims

Visible freight damage should be documented upon delivery.

If significant damage is apparent:

Refuse the shipment when possible.
Note the damage on the carrier’s delivery receipt.
Contact Marrinas Boats immediately.

Customers should retain all packaging materials for carrier inspection.

Failure to report shipping damage promptly may affect claim eligibility.

8. Clearance, Demo & Showroom Merchandise

The following products are sold at discounted prices due to their condition:

Showroom models
Demonstration units
Clearance merchandise
Scratch-and-dent items

These products may contain cosmetic imperfections, blemishes, scratches, minor wear, or other non-functional defects.

Such cosmetic conditions are reflected in the discounted purchase price and do not constitute grounds for return, exchange, replacement, or refund.

9. International Orders

Customers outside the United States may request approved returns subject to the following conditions:

Return requests must comply with all eligibility requirements.
Returned merchandise must generally be received within sixty (60) days of purchase.
Customers are responsible for all international shipping expenses, customs duties, taxes, brokerage fees, and import/export charges.

International refund processing may require fourteen (14) to thirty (30) business days after receipt and approval of the returned merchandise.

10. Special Orders

Special-order products are purchased specifically for individual customers and therefore cannot be cancelled, returned, exchanged, or refunded once the order has been placed with the manufacturer or supplier.

Customers are responsible for verifying all specifications before placing a special-order request.

11. Warranty Claims

Many products sold by Marrinas Boats are covered by manufacturer warranties.

Warranty coverage, limitations, and claim procedures are determined by the manufacturer.

For warranty assistance, customers may contact the manufacturer directly or reach out to Marrinas Boats for guidance. Warranty claims are separate from this Refund, Return & Exchange Policy.

12. Processing Time

After a returned item is received:

The item will be inspected.
Return eligibility will be verified.
Customers will be notified of approval or rejection.

Approved refunds are typically processed within 5–10 business days for domestic orders, although processing times may vary depending on the customer’s payment provider.

International refunds may require up to 30 business days.

13. Return Shipping Responsibility

Unless otherwise approved by Marrinas Boats:

Customers are responsible for return shipping costs.
Customers should use a trackable shipping service.
Customers should insure high-value shipments.

Marrinas Boats is not responsible for returned packages that are lost, delayed, damaged, or misdelivered during transit.

14. Refund Policy Abuse

Marrinas Boats reserves the right to refuse returns, exchanges, refunds, or future purchases where there is evidence of:

Excessive return activity
Fraudulent claims
Product misuse
Policy abuse
Violation of our Terms of Sale

15. Return Address

All authorized returns and exchanges must be sent to:

Marrinas Boats Warehouse
2525 S Ann Arbor Ave
Oklahoma City, OK 73128
United States

16. Contact Information

For questions regarding returns, refunds, exchanges, damaged shipments, or warranty claims, please contact Marrinas Boats Customer Support before returning any merchandise.

Marrinas Boats
Email: contact@marrinasboats.com
Phone: (405) 877-6676

Business Hours: Monday–Friday, excluding holidays.

Requirement	Domestic (United States)	International Orders
Refund Eligibility Period	Return request must be submitted within 14 days of delivery.	Return request must be submitted within 60 days of delivery and approved before shipment.
Exchange / Store Credit Period	Eligible within 30 days of delivery.	Eligible within 30 days of delivery, subject to return authorization and international shipping requirements.
Customer Notification Requirement	Customer must notify Marrinas Boats within 10 days of delivery to qualify for a refund.	Customer must notify Marrinas Boats within 10 days of delivery to qualify for a refund.
Return Authorization (RMA)	Required before returning any item. Unauthorized returns may be refused.	Required before returning any item. Unauthorized returns may be refused.
Tracking Number Requirement	A valid tracking number must be provided to maintain refund eligibility.	A valid tracking number must be provided to maintain refund eligibility.
Product Condition	Product must be unused, in resalable condition, and include all original packaging, manuals, accessories, and documentation.	Product must be unused, in resalable condition, and include all original packaging, manuals, accessories, and documentation.
Inspection Requirement	Product must pass inspection upon arrival before refund approval.	Product must pass inspection upon arrival before refund approval.
Original Shipping Charges	Non-refundable.	Non-refundable.
Return Shipping Costs	Customer is responsible unless the return is due to a verified Marrinas Boats error or manufacturer defect.	Customer is responsible for all return shipping, duties, taxes, customs fees, brokerage fees, and related charges unless otherwise agreed in writing.
Refund Processing Time	Typically 10–14 business days after the returned item is received, inspected, and approved.	Typically 14–30 business days after the returned item is received, inspected, and approved.
Maximum Return Window	Product must be shipped back promptly after authorization.	Approved returns should generally be received by Marrinas Boats within 60 days of purchase.
Damaged or Defective Products	Must be reported within 10 days of delivery with photos and supporting documentation.	Must be reported within 10 days of delivery with photos and supporting documentation.
Eligible Refund Method	Refund issued to the original payment method used for purchase.	Refund issued to the original payment method used for purchase, subject to payment processor and banking timelines.
Lost or Damaged Return Shipments	Customer should use a trackable and insured shipping service. Marrinas Boats is not responsible for lost return shipments.	Customer should use a trackable and insured shipping service. Marrinas Boats is not responsible for lost return shipments.

Products Not Eligible for Return or Refund

The following items cannot be returned or refunded for either domestic or international orders:

Return Shipping Address